Refund policy
Refund and Return Policy
Last updated: October 23, 2026
At Yabelkis, your satisfaction matters to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Returns for Change of Mind
You may request a return within 14 calendar days of delivery.
To qualify for a change-of-mind return, the item should be unused, in its original condition, and preferably in its original packaging, with all included accessories.
To request a return, please contact us at the email address listed below with your order number and the reason for your request.
Please wait for our instructions before sending any item back. Returns sent without prior authorization may be delayed.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
To help us resolve the issue, please provide:
- Your order number.
- A description of the issue.
- Clear photographs or videos showing the damage, defect, or incorrect item, where applicable.
Depending on the circumstances and applicable consumer protection laws, we will arrange an appropriate remedy, which may include a replacement or refund.
Customers will not be required to pay return shipping for items that are confirmed to be damaged, defective, or incorrectly supplied by Yabelkis, subject to applicable law.
Please contact us promptly after discovering a problem. This request does not limit any rights or remedies available to you under applicable law.
3. Return Shipping Costs
For approved change-of-mind returns, the customer is responsible for the return shipping costs.
We recommend using a tracked shipping service and keeping proof of postage, as Yabelkis cannot guarantee the arrival of an untracked return.
If the return is due to a confirmed defect, damage, or fulfillment error, we will provide appropriate instructions for resolving the issue without imposing return costs on the customer where required by law.
4. Refunds
Once an eligible return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method within 10 business days of approval. Your bank or payment provider may require additional time to post the refund.
If you have not received your refund after this period, please contact us for assistance.
Refunds will cover the amount required under this policy and applicable law. Any original shipping charges, taxes, or other amounts will be refunded where required by law.
5. Replacements
Where a replacement is agreed upon, it will be subject to product availability. We will communicate the next steps and any applicable delivery estimates.
If a suitable replacement is unavailable, or another remedy is required by law, we will arrange an appropriate alternative, which may include a refund.
6. Items Not Eligible for Change-of-Mind Returns
Items that have been used, damaged through customer misuse, or returned incomplete may not qualify for a change-of-mind return.
This restriction does not apply where an item is defective, damaged on arrival, incorrectly supplied, or where applicable consumer protection law provides otherwise.
7. Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation once an order has been processed by our fulfillment supplier or shipped. If an order cannot be cancelled, you may still be eligible to request a return under this policy or applicable law.
8. Consumer Rights
This policy does not exclude, restrict, or replace any mandatory rights or remedies available to consumers under applicable laws in the United States, Canada, or their respective states, provinces, and territories.
Where applicable law provides greater protection than this policy, the applicable legal requirements will prevail.
9. Contact Us
For return, replacement, cancellation, or refund requests, please contact:
Store: Yabelkis
Email: Yabelkisstore@gmail.com
Website: https://yabelkis.com
Please include your order number in your message so we can assist you efficiently.